The Carter Authority LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website at carter.estate.
Information We Collect
We may collect information you provide directly to us, such as when you create an account, submit a contact form, or communicate with us. This includes your name, email address, phone number, and any other information you choose to provide.
Automatically Collected Information
When you visit our website or use our services, we may automatically collect certain information about your device and usage patterns, including IP address, browser type, operating system, pages visited, referring URL, and access times. This information helps us improve our services and ensure security.
Cookies & Similar Technologies
We use session cookies and local storage to maintain your authenticated session and remember your preferences (such as your chosen color theme). We do not use third-party advertising cookies. You may disable cookies in your browser settings, though this may affect your ability to use authenticated features.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services; communicate with you about your account; send you technical notices, security alerts, and support messages; process transactions; and comply with legal obligations.
Service Providers
We may share your information with trusted third-party service providers that perform services on our behalf, including payment processing (Stripe), authentication (Auth0), and weather data. These providers are contractually obligated to protect your information and may not use it for any other purpose.
App & AI Integrations
To provide intelligent features like the Canary Companion estate broadcasting, our applications may collect your name, email, target device selection, and the contents of your voice or text messages. This specific data is securely transmitted and processed by our third-party AI provider, ElevenLabs AI, via Make.com. We only use this data to facilitate your requested broadcasts, and ElevenLabs AI provides equal or greater data protection standards to safeguard your personal information.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us. We will delete or anonymize your information within 30 days, except where retention is required by law.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is transmitted using TLS encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal information. To exercise any of these rights, please contact us using the information below. We will respond to all requests within 30 days.
Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated revision date. Your continued use of our services after any changes indicates your acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at 813.279.8823 or through our website.